1. Introduction
At Q-Tex Insurance Services (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online, by phone, in person, or through our referral partners.
2. Information We Collect
We may collect the following types of personal information:
-
- Personal Identifiers: Full name, address, date of birth, Social Security number, driver’s license number.
-
- Contact Information: Phone number, email address.
-
- Insurance-Related Data: Vehicle, property, business, or coverage details; claims history; mortgagee or lienholder data.
-
- Payment Information: Premium payment history (we do not store credit card or bank details).
-
- Referral Information: How you found us, including QR codes or referral forms.
3. How We Collect Information
We collect information through:
-
- Online forms on our website or via QR code links
-
- Communication via phone, email, SMS, or WhatsApp
-
- Referral partners
-
- Policy management platforms (e.g., AMS360)
-
- Publicly available data and third-party verification services
4. How We Use Your Information
We use the information collected for the following purposes:
-
- To provide insurance quotes, policy servicing, and claims support
-
- To communicate with you about your insurance needs
-
- To fulfill our contractual obligations with carriers and MGAs
-
- To comply with legal and regulatory requirements
-
- To analyze data and improve customer experience
-
- For marketing (only with your consent, where required)
5. Sharing of Information
We may share your information with:
-
- Insurance carriers, MGAs for quoting and binding purposes
-
- Licensed agents or CSRs working under Q-Tex Insurance
-
- Third-party service providers (e.g., for document handling, CRM, or AMS360 integration)
-
- Government agencies, regulators, or legal authorities as required
-
- We do not sell or rent your personal information.
6. Your Choices and Rights
-
- You may review or correct your personal data by contacting us.
-
- You may opt out of marketing communications at any time.
-
- You may request deletion of your non-contractual data, subject to compliance obligations.
7. Data Security
We implement commercially reasonable physical, administrative, and technical safeguards to protect your information. All systems and tools (including our Agency Management System) use secure, encrypted connections.
8. Data Retention
We retain your information as long as necessary to:
-
- Fulfill the purposes described above
-
- Comply with legal and regulatory retention periods
-
- Maintain accurate business and accounting records
9. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.” Continued use of our services constitutes your acceptance of the updated terms.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
Q-Tex Insurance Services
📧 howdy@qtexinsure.com
📞 (978)227-8404